Frequently Asked Questions

To place an order, browse our catalog, add the products you want to the cart, and follow the secure card payment process via Stripe. You will receive a confirmation email with the details of your purchase.

We accept credit or debit card payments (Visa, Mastercard, American Express) through Stripe, a secure and certified payment gateway. We do not store your card details on our servers.

Yes. We use TLS encryption on all communications and Stripe as a PCI-DSS certified payment gateway. We also comply with European data protection regulations (GDPR).

If your order has not yet been shipped, we can try to modify or cancel it. Contact us as soon as possible at info@orkoworo.com or call +34 632 62 59 69.

Yes, we ship to mainland Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla. Check our Shipping page for specific delivery times and rates.

Yes, we also ship to the European Union. Shipping costs and delivery times vary by destination; you will find detailed information during checkout and on the Shipping page.

Estimated delivery time is 2 to 5 business days for mainland Spain, and 5 to 10 business days for other destinations. You will receive a tracking number once your order has been shipped.

We currently do not have a physical store for pickup. All orders are shipped to the address you provide during checkout.

Yes, we accept returns within 14 calendar days after receiving your order, in accordance with European consumer regulations. The product must be unused, in its original packaging, and in perfect condition.

To initiate a return, send an email to info@orkoworo.com with your order number and the reason. We will provide instructions and the return address.

Once we receive and verify the returned product, we will process the refund within a maximum of 14 calendar days using the same payment method used for the purchase.

Return shipping costs are paid by the customer, unless the product arrives damaged, defective, or does not correspond to what was ordered. In that case, ORKOWORO will cover the costs.

Yes, you need to create an account to place orders. This allows you to manage your information, review your purchase history, and speed up future transactions. Registration is free and fast.

Your data is processed in accordance with the General Data Protection Regulation (GDPR) and the LOPDGDD. We only use it to manage your order and send related communications. See our Privacy Policy for more details.

Yes, we only use technical cookies necessary for the operation of the site. We do not use tracking or third-party advertising cookies. More information in our Cookie Policy.

You can request deletion of your account by sending an email to info@orkoworo.com from the address associated with the account. We will delete your personal data within a maximum of 30 days.

Yes, all our products are original and comply with European cosmetics and safety regulations. We work with trusted suppliers and verify the traceability of each item.

Of course. You can write a review on each product page. All reviews go through a moderation process to prevent inappropriate or fraudulent content before being published.

Product pages include detailed descriptions and ingredients. If you need personalized help, write to us and we will be happy to guide you.